Customer Service Workshop

Our customer service workshop ensure participants have an understanding of the fundamentals to customer service is & gain the skills and qualities to be a great customer service representative.

Course Content:

• What is customer service
• The fundamentals of customer service
• The different types of Customers
• Communicating with customers
• The Do’s and Don’ts of Customer Service
• Dealing with complaints and handling difficult situations
• Role Play exercises to demonstrate learning

Course Duration:

2.5 hours