Customer Service Workshop

Our customer service workshop ensure participants have an understanding of the fundamentals to customer service is & gain the skills and qualities to be a great customer service representative. 

Course Content:

• What is customer service 
• The fundamentals of customer service
• The different types of Customers
• Communicating with customers 
• The Do’s and Don’ts of Customer Service 
• Dealing with complaints and handling difficult situations
• Role Play exercises to demonstrate learning 

Course Duration: 

2.5 hours 

Course Price:

€45