Service Training

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Your Servers are the key to ensuring perfect customer service and engagement. Your service team needs to know what they are selling, who they are selling it to and how to sell it while also representing your brand and your standards.

Master Hospitality Server training is tailored to you staffs skills levels and your overall service standards. We focus on good customer service with an extra emphasis on reading your customers; to ensure they have the best experience possible, each and every visit.

Course Content:

  • Food & Drinks Service Skills
  • Restaurant & Bar Operations
  • Wine Knowledge and Service
  • Greeting and introduction
  • Core Culinary Skills
  • Service Techniques and Style
  • Setting for Service
  • Table/Place Settings
  • Menu Knowledge
  • Dish Descriptions
  • Presenting Menu
  • Taking orders
  • Order systems
  • Cutlery and utensils
  • Food Delivery
  • Bussing
  • Quality Checks
  • Billing

Also covered is product knowledge and service etiquette training.

Training Methods:

One to one skills training incorporated as part of your overall training program.

Classroom-based -courses available, please contact us directly for more details.


Prices vary depending on the establishment, the volume of staff and your training needs. Please contact us directly for more details.

If part of your personalized training program the price is incorporated into your agreed upon budget.

Certificate/ Qualifications:

Participants receive a Master Hospitality certificate in ” Service Skills at a 5* level.”

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