Communications Workshop

Master Training College’s interactive, practical, hands on, communications workshops are designed to ensure participants gain the skills, confidence and abilities to communicate effectively & appropriately in any environment.

MTC designs communication courses are designed based on your company’s internal & external communication systems, policies, procedures & training methods.

General Course Content:
Types of Communications:

  1. Verbal Communication.
  2. Non-verbal / Interpersonal communication.
  3. Written Communications.
  4. Formal & Informal communication.
  5. Visual Communication.

Communication Techniques:

  1. Body Language
  2. Tone of Voice
  3. Language we use
  4. Attitude
  5. Emotional triggers

Customer Communications :

  1. Customer service communications
  2. Types of customers and how to communicate appropriately
  3. Dealing with difficult situations
  4. Representing your company

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