Master Training College’s interactive, practical, hands on, communications workshops are designed to ensure participants gain the skills, confidence and abilities to communicate effectively & appropriately in any environment.
MTC designs communication courses are designed based on your company’s internal & external communication systems, policies, procedures & training methods.
General Course Content:
Types of Communications:
- Verbal Communication.
- Non-verbal / Interpersonal communication.
- Written Communications.
- Formal & Informal communication.
- Visual Communication.
- Body Language
- Tone of Voice
- Language we use
- Emotional triggers
Customer Communications :
- Customer service communications
- Types of customers and how to communicate appropriately
- Dealing with difficult situations
- Representing your company